T-Mobile Activates Emergency Plan, Network Operation, And Suspend Operations In Stores And Regional Office For Today
Network operating with generators and batteries, without major incidents. Team of experts maintains continuous monitoring of the Network and technicians have mobilized throughout Puerto Rico. Customer Service Center continues operating with redundancy.
Guaynabo, Puerto Rico, January 7, 2020 – T-Mobile announced that, given the events that occurred during this morning, all its locations, as well as its Regional Office in Guaynabo, will remain closed. They are expected to resume operations tomorrow, Wednesday, January 8, if conditions permit, always ensuring the safety of our customers and employees.
The Network is operating with power from generators and batteries without major incidents, due to the islandwide blackout. The team of experts maintains continuous monitoring of the Network and technicians have mobilized throughout Puerto Rico to verify any damage, diesel distribution and work with any fluctuation in service that may occur.
Customer Service keeps operating to help our clienta. We urge everyone to remain calm and use their cell phone for emergencies only.
"Our technicians and engineers are deployed throughout the Island to work with the distribution of fuel, generators, connection and mitigate the loss of electricity," said Jorge Martel, vice president and general manager of T-Mobile. “In addition, we have a complete network monitoring the operation in Puerto Rico and the United States, and logistics that includes distribution, movement, maintenance, replacement, refueling of generators and other equipment to ensure the continuity of the communication service in areas without commercial electricity service or where it may fail. All our personnel in Puerto Rico and the United States are active and closely following the seismic situation of Puerto Rico. ”